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I felt compelled to share my terrible online shopping experience as a cautionary tale for anyone considering placing a custom order. My attempt to commission a specific piece was utterly disappointing and felt incredibly unprofessional. I reached out via Instagram to inquire about a specific dress, and while they responded to my first message saying yes they can make it, then every message I sent after relating to the order they SEENED. I was so puzzled as to why! Because if they can’t make the dress, just tell the customer so and let them move on.  If you loved this article and you also would like to obtain more info with regards to [[https://seed-earthworm-535.notion.site/My-Style-Upgrade-for-2025-Finding-What-Works-for-Me-30f8f2e093c6811fa288d7ae37c05461|great post to read]] i implore you to visit the site. I was so disappointed that I felt obligated to leave a public review and contact customer service through their main line, just to understand the baffling lack of respect and communication.
Customer: I am calling because I need an explanation for the incredibly unprofessional service I received trying to place a custom order via Instagram DM. Your team confirmed the order was possible and then completely stopped responding to every follow-up message I sent.
CS Rep: I am so sorry to hear that happened. That is certainly not the standard of service we aim to provide, and I completely understand why you are frustrated.
Customer: Frustrated is an understatement. I just need to know if the dress can be made or not! The ghosting after confirmation is simply unacceptable business practice.
CS Rep: I agree, it is unacceptable. Can you please provide the Instagram handle and the approximate date you sent the last unread message so I can investigate this communication failure and pull your details immediately?
Customer: The handle is [CustomerHandle] and the last message was three days ago, right after I confirmed the measurements you requested.
CS Rep: Thank you for those details. I am logging into that account now. While I apologize for the massive delay, I will personally handle your request moving forward. I will send you an email confirmation regarding your custom order status and next steps within the next hour.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.

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