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My online shopping experience with this company was a complete nightmare, and I am writing this as a serious caution: DO NOT ORDER FROM HERE. I placed my dress order a whole month ago, and the subsequent attempts to resolve the issue were met with deceit and frustration. Frankly,
ITS A SPAM DO NOT ORDER FROM HERE I ordered my dress a whole month ago they blocked me , my mom , and my sister. lied and told me they would send another dress and to pick another waited another three days for them to ship it after them taking ANOTHER TEN DOLLARS from my account .DO NOT SHOP HERE
. I was so appalled by the blocking and the unauthorized second charge that I felt compelled to leave this public review and initiate contact with customer service immediately, demanding an explanation for this fraudulent behavior.
Customer: I need an immediate explanation for why I was just billed another ten dollars for an order I still haven't received, a month later. Why was my account blocked, along with my family members who tried to contact you?
CS Rep: I sincerely apologize for the distress and unauthorized charges you've experienced. That is absolutely unacceptable behavior, and I understand why you are upset. Can you please confirm the original order number so I can investigate the charge and the account blocking immediately?
Customer: The order number is [12345]. You told me days ago you would send another dress, and instead of shipping it, you took more money!  Here's more info about [[https://www.gracequeens.com/blogs/news/what-to-wear-to-a-funeral-a-practical-guide|GraceQueens Performance]] look at the webpage. I feel completely lied to and scammed.
CS Rep: I see the notes here regarding the replacement order and the subsequent charge. It appears there was a processing error concerning a priority shipment fee. We are reversing that ten-dollar charge immediately, and I will personally ensure the replacement dress ships out via express service within the next hour.
Customer: Shipping express is fine, but I want confirmation that $10 is back in my account, and I need a commitment that my initial refund request for this entire mess will be processed if the replacement doesn't arrive by the end of the week.
CS Rep: Understood. I will email you the receipt showing the $10 reversal within five minutes, and yes, if the express shipment is not delivered by Friday, we will process a full refund for the original order amount without hesitation.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.

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