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I need to share my terrible online shopping experience as a serious warning to future buyers about the lack of care at this boutique. I loved this store so much that I came the day of their opening as I was following them on insta for a while, and I’ve been a loyal customer ever since. But that loyalty meant absolutely nothing when I tried to return a dress, costly I might add, that I bought right before the closing hour and then was impacted heavily by the protest and activities Columbia.
I felt forced to contact customer service and leave this review because despite explaining everything, they were completely unyielding. My conclusion is simple and sad: They did not care about any of the things I explained and unfortunately lost a customer. It’s preposterous. I felt valued as a customer until I had to make a return.
Customer: I was a loyal customer and I tried to return this expensive dress. I explained that I bought it right before closing and then the Columbia protests made it impossible for me to physically get back to the store within the standard window.
CS Rep: I absolutely understand your frustration regarding those unique external circumstances, and I sincerely apologize for the inconvenience this delay has caused you. Can you confirm the order number and the exact purchase date?
Customer: The purchase was made last week, and I am telling you, I felt valued as a customer until I had to make a return. Now I feel completely ignored.  In case you loved this informative article and you would like to receive more details about [[https://www.gracequeens.com/blogs/news/the-blazer-that-changed-my-work-style-and-my-online-shopping-fear|https://www.gracequeens.com]] assure visit the web site. You need to make an exception here!
CS Rep: I hear how disappointed you are. While our return window is very strict, let me check with a manager immediately to see if we can authorize a one-time exception for an exchange or possibly a store credit, given the documented local disruptions you mentioned.
Customer: Store credit is acceptable, but only if it covers the full cost. This refusal is preposterous.
CS Rep: I will do everything I can to advocate for that resolution for you. Please hold while I review the details with my supervisor.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.

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